Sat. May 18th, 2024


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Key Takeaways

  • Check that the Shift key is not set to disable the Caps Lock. Navigate to Settings > Time and Language > Typing > Advanced Keyboard Settings > Language Bar Options. Go to the “Advanced Key Settings” tab and check the circle beside the “Press the Caps Lock Key” option. Apply the changes and click “OK.”
  • Use a keyboard testing website to ensure the Caps Lock key is working fine. If the key is faulty, either disable or remap it.


Are you unable to deactivate the Caps Lock on your keyboard? This problem might occur if your keyboard settings are configured to turn off the lock when the Shift key is pressed. Another possible culprit could be a faulty Caps Lock key. Below, we have outlined the steps to identify the underlying cause and fix the problem.


Check the Key That Turns Off the Caps Lock

Ensure that you—or anyone sharing your device—haven’t unintentionally configured the keyboard settings to disable the Caps Lock when the Shift key is pressed. To check this, right-click the Start button and open “Settings.” Navigate to the “Time and Language” tab on the left and open “Typing” settings on the right.


Opening the typing settings in the Windows Settings app.

Then, go to “Advanced Keyboard Settings” and click the “Language Bar Options” link. In the Text Services and Input Languages window, navigate to the “Advanced Key Settings” tab. Check the circle beside “Press the Caps Lock Key” option under “To Turn Off Caps Lock” if “Press the Shift Key” is selected. Apply the changes, then click “OK.”

Changing the key that turns off the Caps Lock in the advanced keyboard settings on Windows.

Ensure the Caps Lock Key Isn’t Faulty

If Caps Lock is configured to toggle off when you press the Caps Lock key, but it’s not responding, the key may be faulty. To check this, go to a keyboard testing website such as Keyboard Tester and click “Launch the Tester.” Once the testing window is open, press the Caps Lock key and observe whether it registers successfully.


Keyboard tester typing letters in lowercase with Caps Lock off.

If the key registers and the testing window starts to type letters in lowercase, the key is not faulty. However, if the key doesn’t register and fails to change the case, it indicates a defective key. It is possible there is debris inside the keyboard, causing keypresses to not register correctly. You can try cleaning your keyboard to see if that solves the issue. If that doesn’t work, you can either have your keyboard (or laptop) inspected or disable and remap the Caps Lock key.


Hopefully, the above tips will help you identify the root cause and resolve the issue. If the problem persists, we advise seeking professional assistance.



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By John P.

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