Tue. Mar 5th, 2024


Key Takeaways

  • Changing your voicemail greeting on Android is easy. Use the Samsung Phone app or Google Phone app to record a new greeting.
  • Visual voicemail organizes your voicemails in a list, allowing you to interact with them in any order you please.
  • You can call your voicemail by holding down the “1” key in the phone app or use the visual voicemail app if supported by your carrier.


Voicemail, like plain old telephone calls, isn’t going anywhere. Thankfully, it’s much easier to navigate voicemail on smartphones than it was on landlines. We’ll show you how to do it on Android.


How to Change Voicemail Greeting on Android

You can change your voicemail greeting (the recording people hear when they call you) from an app like the Samsung Phone app or Google Phone app, depending on what Android device you have.

Change Voicemail Greeting With Samsung Phone App

For Samsung Galaxy phones, we’ll be using the default Phone app that comes pre-installed on the device. Start by tapping the three-dot menu icon and selecting “Settings.”

Start by tapping the three-dot menu icon and selecting

Scroll down and tap “Voicemail.”

Scroll down and tap

You’ll see a number listed under “Voicemail Number.” Save the number and then go back to the phone dialer.

Save the number and then go back to the phone dialer.

Now, on the “Keypad” tab, enter the number and tap the phone button to place the call.

Enter the number and tap the green phone button to place the call.

Once you’re connected to your voicemail, tap “4” on the dialer.

Once you're connected to your voicemail, tap

Now tap “1” to record a new greeting.

Now tap

If you already have a greeting, you’ll hear it. Tap “2” to record a new greeting.

Tap

Listen to the instructions and start recording your greeting after the tone. Tap “#” when you’re done.

Tap

You’ll hear the greeting played back. Press “1” to keep and set the greeting, or tap “2” to record again.

Now tap

That’s all there is to it! Using the dialer to do all of this is not super user-friendly, but you may have an easier method depending on the carrier you have. If you have an app for your carrier installed on your Galaxy phone, check to see if it includes voicemail settings.

Change Voicemail Greeting With Google Phone App

Google Pixel phones come with the company’s Phone app, and it can be installed on other Android devices—including Samsung Galaxy devices—if you prefer it. The voicemail setup process may still be slightly different depending on your specific device.

First, open the app and tap the three-dot menu icon in the top right. Then select “Settings.”

Tap the menu icon and select

Scroll down the Settings and select “Voicemail.”

Scroll down the Settings and select

Now tap “Voicemail Greeting.”

Now tap

This is where the process will vary depending on your mobile provider. Look for a microphone button or a “Record Greeting” option.

Look for a microphone icon or a

Follow the steps to record a greeting message.

Follow the steps to record a greeting message.

After you’re done, you may be asked to give the greeting a name.

After you're done, you may be asked to give the greeting a name.

The message you just recorded will likely be set as the default, but if it’s not, you will be able to choose it from a list of greetings. You can record multiple greetings for different situations.

Choose a greeting to be active.

That’s it! You now have a custom voicemail greeting on your Android phone.

What Is Visual Voicemail on Android?

Visual Voicemail is an email or text message-like interface for voicemail. It puts all of your voicemails in a list, allowing you to interact with them in any order you please. Before visual voicemail, you could only listen to your voicemails in chronological order. It’s a standard feature on modern smartphones—first debuted on the original iPhone in 2007

On Android, visual voicemail can be accessed in a number of ways. Some phones and mobile carriers—such as Samsung Galaxy devices—include a standalone “Visual Voicemail” app. Other devices simply have a “Voicemail” tab in the Phone app. You can also install a third-party visual voicemail app—like YouMail—if you’d like.

How to Check Voicemail on Android

Checking voicemail on an Android phone will vary depending on the device manufacturer and mobile carrier. In this section, we’ll be covering checking visual voicemail through an app. If your carrier doesn’t support visual voicemail, you’ll need to skip to the next section.

Check Voicemails With Google Phone App

If you use Google’s Phone app and your mobile carrier supports visual voicemail, you can check your voicemails by opening the app and going to the “Voicemail” tab. You may need to go to Settings > Voicemail and turn on “Visual Voicemail” first.

Check Voicemails on Samsung Galaxy Phone

Samsung

Samsung devices have a standalone app for visual voicemail separate from the Phone app. It’s called “Visual Voicemail,” and you can find it in the app drawer from the home screen.

Visual voicemail makes it easy to check your voicemail without needing to enter phone numbers and sit through messages.

How to Call Voicemail on Android

You can usually call your voicemail by opening the phone app and holding down the “1” key. There may even be a voicemail icon on the key. This is useful because some cellular carriers don’t support visual voicemail—or you may prefer to do things the “old school” way.

The “1” key may not work with all carriers. We have a full guide for calling your voicemail inbox on Android that covers AT&T, T-Mobile, US Cellular, and Verizon, so be sure to read it if long-pressing the “1” key doesn’t work on your phone. Each of these carriers does things a little differently, but there’s also a lot of overlap.

Dial 1 from the Android Phone app.

How to Change Voicemail Password on Android

To change your voicemail PIN, you will most likely need to use the dialer app on your Android phone. Unfortunately, this is one of those archaic things that hasn’t been updated with a nice interface, unlike visual voicemail.

Here’s how to change your voicemail password with the most popular cellular carriers in the US:

  • AT&T: Press and hold the “1” key > Enter existing PIN > “4” key > “2” key > “1” key > “1” key > Enter new PIN.
  • T-Mobile: First call #793# to reset the PIN. Then press and hold the “1” key > Enter a new PIN when prompted. The last four digits of your phone number are the default PIN.
  • US Cellular: Press and hold the “1” key > “3” key > “3” key > Listen to the instructions and press the corresponding key to enter a new PIN.
  • Verizon: Call *611 > Enter existing PIN > Say “Reset Voicemail Password” when asked for a reason > Follow the assistant’s steps to create new PIN.

There are many carriers around the world, and they all do things slightly differently. If yours isn’t listed here, you can find documentation online about changing the voicemail password from the carrier itself.


Voicemail is one of those features—like call forwarding—you probably don’t think about a lot (unless you hate answering phone calls,) but it’s good to have it all set up and ready to go for those times when it’s needed. Whether you have an Android device or an iPhone, take some time to make sure it’s ready for that next unknown caller.



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By John P.

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